FAQ

Where do you ship?

We ship only within the United States. Standard shipping is free on every US order.

How long does delivery take?

Order processing normally takes 1-2 business days. Standard transportation normally takes another 4-6 business days after carrier acceptance.

Will I receive tracking?

Yes. Every shipment receives a tracking number, sent after fulfillment. The first carrier scan may take up to 48 hours to appear.

Can I return or exchange an item?

Yes. No-reason returns and exchanges may be requested within 30 days after delivery, subject to the exclusions in the Refund Policy.

Who pays return shipping?

Baggu pays approved return shipping for both no-reason requests and quality-related returns and provides a prepaid label or equivalent free arrangement.

When will a refund appear?

Approved refunds return to the original payment method and generally post within 5-10 business days after issue.

How can I pay?

Checkout may display Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Transactions are processed in USD.

Can I cancel an order?

Cancellation may be requested before shipment. After shipment, the Refund Policy applies.

How do I contact support?

Email odoredvries@gmail.com or call (501) 257-3918. Customer service is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).