Refund Policy

Baggu offers no-reason returns and exchanges requested within 30 days after the order is delivered.

Eligibility

Items must be returned in substantially the same condition in which they were received and should include original packaging when available. Customized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive products are not returnable. These exclusions do not limit rights that cannot be waived under applicable law.

How to Start a Return or Exchange

Contact odoredvries@gmail.com before sending anything back. Include your order number and the item you wish to return or exchange. After approval, Baggu will provide a prepaid return label or an equivalent free return arrangement. Packages sent without instructions may be delayed.

Return Shipping

Baggu pays approved return shipping both for no-reason returns or exchanges and for damaged, defective, incorrect, or otherwise quality-related items. Customers are not required to purchase return postage for an approved request.

Return Address

Unless we provide a different confirmed address with the return authorization, returns are sent to: 1789 W 7th St, United States, United StatesSystem.Object[].

Refunds and Exchanges

Once the return is received and inspected, an approved refund is sent to the original payment method. Banks and payment providers generally post the credit within 5-10 business days. Exchanges are subject to availability; if a replacement is unavailable, we will issue a refund to the original payment method.

Order Cancellation

An order may be cancelled before shipment. After shipment, the return process above applies.

Damaged or Incorrect Orders

Contact us promptly with the order number and clear photos when appropriate. We will arrange a replacement, refund, or other suitable resolution and cover the related return cost.

Contact

Email odoredvries@gmail.com or call (501) 257-3918. Customer service is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).