Payment Policy

About Credit/Debit Card

Available card methods may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when displayed at checkout. All transactions are presented and settled in United States dollars (USD).

Authorization and Charges

By submitting an order, you authorize the payment provider to validate the payment method and place an authorization or charge for the order total, taxes, and any amount shown at checkout. An authorization may appear before settlement. A declined, expired, or incomplete authorization can delay or prevent order processing.

Secure Processing

Payments are handled through Shopify and authorized payment providers using their security controls. Baggu does not ask customers to email full card numbers or security codes. Customers are responsible for keeping account and payment credentials secure.

Order Review and Chargebacks

We may request reasonable verification, cancel suspected fraud, or pause fulfillment while a payment is reviewed. Before starting a chargeback, please contact us so we can investigate an unfamiliar or disputed transaction. This does not limit rights available through your card issuer.

Taxes and Billing Details

Applicable taxes are collected as required by law. Accurate billing information must be provided so the payment provider can complete authorization.

Refunds

Approved refunds are returned to the original payment method. Banks and card providers generally post a refund within 5-10 business days after it is issued. We cannot redirect a card refund to a different method.

Contact

Email odoredvries@gmail.com or call (501) 257-3918. Customer service is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).